FEC Instructor

Job Purpose:

To provide operational support to the team and enhance guest experience by delivering a

high level of guest service, providing the right information, and resolving customer

complaints.

Description:

• Lead & instruct the guests about the entertainment activities ensuring

they understand the rules & safety guidelines.

• Communicate effectively with parents and guardians, providing

information about activities, schedules, and their child’s participation.

• Ensure safe and efficient operation of rides, including starting,

stopping, and monitoring ride cycles.

• Report any safety hazards or equipment issues promptly & follow

established safety protocols.

• Work closely with other FEC staff members to coordinate activities,

manage guest flow, and maintain cleanliness & organization

throughout the center.

• Lead and supervise activities, ensuring all participants are engaged

and following safety guidelines.

• Collect feedback from children and parents to assess the effectiveness

of activities and programs.

• Provide recommendations for program improvements based on

feedback and observations.

• Enforce safety regulations (height, weight, age, etc) and guidelines to

ensure the well-being of guests and prevent accidents or injuries.

• Be prepared to handle minor first aid situations and emergencies,

following the center’s protocols.

• Always supervise children, ensuring their safety and well-being.
• Ensure that all the children are equipped as per safety standards laid by the local government and company.
• Gather information and feedback from FEC Team Leads regarding the

team performance and their development plans.

• Complete incident reports and communicate any significant issues to

management promptly.

• Manage group behavior and resolve conflicts or issues that arise during

activities.

• Maintain accurate attendance records and activity logs.
• Respond promptly to ride stoppages, malfunctions, or emergency

situations, following established protocols and procedures.

• Ensure cleanliness and tidiness of ride platforms, queue lines, and

surrounding areas throughout the shift.

Qualification: 

• High School Diploma or equivalent; a higher qualification is a plus.
• 2-3 years of on-site experience in instructing or leading activities within a family entertainment center, amusement park, recreation facility, or a similar environment is preferred.
• Strong proficiency in English (written and spoken)

Qualified and interested applicants who meet the specifications are requested to fill the form by 31st January 2025. link-  https://rb.gy/k5k455  . Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted