Operations Officer

2 Vacancies – Operations Officer

Our Client is an outsourcing and technology services company for governments and diplomatic missions worldwide. They manage visa and passport issuance-related administrative and non-discretionary tasks for their client governments. To strengthen their team, the company is looking to fill the position of Operations Officer in Dar es Salaam

Purpose of the role

• To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centers (VACs)
• Document scrutiny  and collection  of applications for visa processing
• Handle customer/applicant queries personally or via email, or telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added
• Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Assist Deputy Manager/Operations Manager  in execution of WB Project

Qualifications:

• Degree/Diploma Business Administration or related field
• Experience in dealing with Customers /Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage
• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Proven ability to organize, prioritize, and follow through to completion of multiple tasks, under strict deadlines and changing priorities.
• Must have good oral and written communication skills which enable effective liaison with clients, other departments within the organization, subcontractors, and clients, and report directly to POL Superintendent.
• Particular attention to detail, and good project management skills

Qualified and interested applicants who meet the specifications are requested to send their CVs to [email protected] by 25th October 2024.  Indicate the position applied for in the subject line. Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted.

Monthly Gross salary 374.15 United States Dollar